Refund Policy
Last updated: June 17, 2026
1. Introduction
At Huunas, we strive to offer the highest quality educational content and a great user experience. This Refund Policy describes the terms and conditions for requesting refunds or cancellations of our services, subscriptions, and digital products.
2. Platform Subscriptions
Our subscriptions (Monthly and Yearly Plans) grant immediate and unlimited access to all our academic programs, courses, short reviews, exams, and knowledge capsules.
As a general rule, subscription payments are non-refundable, and we will not issue refunds or credits for partially used subscription periods or unconsumed content.
3. Subscription Cancellation
You can cancel your Huunas subscription at any time. Upon cancellation, you will continue to have access to the service until the end of the current billing cycle (monthly or yearly).
To prevent the next automatic charge, you must cancel your subscription before the corresponding renewal date.
4. Exceptions and Refund Requests
We evaluate refund requests on a case-by-case basis under exceptional circumstances within the first 7 calendar days after the initial transaction, provided that the following conditions are met:
Conditions for refund eligibility:
- Proven technical errors in the platform that prevent access to the service.
- Double charges or billing errors attributable to the Huunas platform.
- For new users of individual plans, demonstrating minimal content consumption (for example, completing less than 10% of a single course or capsule) and submitting the request within the first 7 days of purchase.
5. Purchases via Third-Party App Stores
If you purchased your subscription or product through the Apple App Store or Google Play Store, that transaction is subject exclusively to the refund policies of Apple or Google.
Huunas does not have the authority to process refunds or modify billing for purchases made through those platforms. You must submit your request directly to the corresponding store following their support guidelines.
6. One-Time Purchase Products (Ebooks)
One-time purchase ebooks and academic publications are considered immediate download and consumption products. Except for irreparable technical failures in downloading or delivering the file that are reported within 7 days of purchase, these sales are final and non-refundable.
7. Request Process
To submit an eligible refund request based on the terms above, please contact our support team by sending an email to info@huunas.app with the subject line 'Refund Request', including:
- Full name and account email address. - Copy or number of the purchase receipt. - Detailed explanation of the reason or technical issue.
We will respond to your request within 10 business days.